Studio Instructions

Last Updated: February 6, 2022

Please Take Time To Read These Instructions.

Thank you for booking with us. We are looking forward to hosting you. In addition to reviewing our studio booking policies please take time to review the following information to make the most of your studio experience with us.

We get that reading policies is not everyones favourite thing to do but this is necessary so we have a clear shared understanding of expectations during your time in the studio.

Should you need any help at any point during your shoot please contact us at tanya@mararamiro.com or by phone at (416) 858-9752.

Please report any incidents or accidents to us immediately.

IMPORTANT NOTICE

To ensure your health and safety during the Covid-19 pandemic we can only inspect the studio after you leave and that includes reviewing security footage if we suspect a violation of studio policies. Our studio is equipped with 24/7 security cameras and alarm systems that monitor activity inside the space excluding washrooms and the private changing area. Please review our studio policies for up to date information on the steps we are taking to help protect our customers and the general public from coronavirus (COVID-19) in Ontario.

COVID-19: Safety Protocols

Please review our studio policies for up to date information on the steps we are taking to help protect our customers and the general public from coronavirus (COVID-19) in Ontario.

General Advice to Studio Guests

Coronaviruses are spread through close contact with others. Here are some helpful tips for workers to help prevent the spread of viruses in the workplace (and at home):

* You should perform daily self-screening at home prior to coming to work, for example, by using the online self assessment. All studio guests must also complete the screening form upon entry to the studio prior to the start of their shoot.

* If you have been diagnosed with COVID-19 or have symptoms you should not attend any workplace.

* If you are currently required to self-quarantine or isolate due to a quarantine order or direction from public health (e.g. due to contact with an infected individual or after travel from outside Canada) you should not attend the workplace.

* Avoid contact with people who are sick.

* At all times, abide by applicable laws, regulations and public health orders.

COVID-19 Screening Tool

All guests must screen COVID-19 using the Ontario Government COVID-19 self-assessment tool and share the results using the method prescibed in your booking reminder email before arriving at the studio even if they have been vaccinated and have proof of vaccination. Because screening helps keep infected workers and others from entering the workplace, it can help to reduce possible transmission at during your shoot. Screening cannot rule out the possibility that a person is infectious with COVID-19.

Failure to do so will result in you being denied access to the space and/or cancellation of this and future bookings.

The result of screening is used to determine whether a guest may enter the studio.

Guests may only enter the studio if they have passed the screening. Any guest who enters the workplace must continue to follow all public health and workplace control measures, including masking, maintaining physical distance and hand hygiene.

Anyone who does not pass screening must not enter the studio and be advised that they should self-isolate, ideally at home, and call their health care provider or Telehealth Ontario (1-866-797-0000) to get advice or an assessment, including if they need a COVID-19 test.

Zero-Tolerance Policy

Under Ontario law, we have the duty to keep our team and workplace safe and free of hazards. We therefore have a zero-tolerance policy towards anyone who puts the health and safety of our team and guests at risk for any reason. You will be asked to leave the studio premises immediately and no refunds provided if you violate our policies.

Getting To Mararamiro

How to get to Mararamiro

Our studio is located at 260 Carlaw Ave just north of Queen St. East. Please click here for Google Map Directions to Studio.

Parking Instructions

Paid parking is available anywhere on Carlaw Ave. Unfortunately, there is no parking available on the building premises. Please observe the city parking rules to avoid parking tickets in the neighbourhood.

How do I find the studio in the building?

Please use the building entrance to 260 Carlaw on the south end of the building (near Surf the Greats - south of the pedestrian crosswalk) on Carlaw. Take the stairs to go upstairs. Unit 205A is located on the second floor down the hall.

If you need an elevator please use the building entrance located at 276 Carlaw.

The elevator is really slow so please do not be alarmed it will eventually get you to the second floor. Once upstairs please walk straight all the way to the end of the long hallway until you can’t go any further. Turn left and keep walking until you reach the end of that hallway. Turn left again and you will find 205A a few doors down to your right.

If you are having trouble call us right away.

Please let us know if you have any accessibility or accommodation requirements.

Studio Door Lock and Security

Locking and Unlocking The Door Smartlock

For a safe no-contact stress-free experience on arrival you can unlock the studio door using the August Smart Lock door code that will be sent to you. This code is unique to you and so do not share with anyone. You will be liable for any losses that are linked to the use of your code. The code will automatically expire at the end of your scheduled booking following which you will no longer have access to the studio.

To unlock the door please enter your unique personal code on the keypad to the right of the door and then press the red logo button below the number keys. You will then hear the door unlock. The door opens out into the hallway.

ENTER CODE ON KEYPAD > PRESS LOGO BUTTON

Operating the Door Lock

Please keep the door closed at all times.

The door will automatically lock as soon as the door is closed. To unlock the door please turn the silver round lock anti-clockwise gently until you feel it stop. Do not force the lock in either direction or slam the door.

If you encounter any issues please ring the video doorbell and someone will assist you.

Studio Security Features

We have cameras installed in all common areas of the studio however, we do not have any cameras inside the change areas or washrooms for your privacy.

Due to the COVID-19 pandemic, access to other rooms in the studio is currently restricted. The studio alarm will be set off if you attempt to open any locked doors inside the studio other than the main door. The alarm is connected to a third-party security company and the Toronto Police Services so please do not attempt to open any locked doors inside the studio. You will be liable for any false alarm costs.

During Your Appointment

Complimentary Coffee, Tea and Refreshments

For your comfort and convenience we have kitchen appliances (microwave, kettle and coffee maker) and refreshments available for your use. Please feel free to help yourself to tea, coffee and canned beverages from the fridge. Please operate all kitchen equipment safely and as intended by the manufacturer.

The short assistance video below has directions for use for the coffee machine. To enjoy a perfect cup of coffee at any time, we suggest you follow these simple instructions. Please do not force the locking mechanism, use a firm but gentle motion to lock and unlock the machine.

Watch the Video (external link)

Using the Sonos Sound system

The studio is equipped with a stereo pair of Sonos speakers. Please keep the music to a fair level to respect the neighbours. The building is old with paper thin walls. The system is easy to use directly using the iPad located above the light switch near the main studio door.

To play music:

* Click the My Sonos button (star on the bottom left) to see a listing of pre-saved playlists from Tidal, Sonos Radio and Apple Music (see video below). At any time while using the app press the My Sonos (Star) button.

* Browse and choose the playlist you want to listen to and press Play.

* To adjust volume, tap the name of the song currently playing to bring up its controls.

* You can also use the search button to search for your favourite artists, songs or playlists.

Remember to turn off the music by pressing the PAUSE button prior to leaving the studio.

Using the Alexa Echo device

The studio comes equipped with an Amazon Alexa Echo device for your use. You can ask Alexa to perform simple tasks like setting a timer reminder so you can keep track of how much time is left on your appointment time. Try saying the following:

“Alexa, set a timer for 50 minutes”

At any time you can say “Alexa stop” to cancel any commands.

Please do not attempt to change any of the device settings.

Please be considerate of our neighbours and keep music and noise levels at a reasonable level.

If you encounter any issues please do not hesitate to let us know.

Bathrooms and Change Rooms

Private washrooms are available to all visitors in the building. You can find the washrooms down the hall to your right as you exit the studio. Please return the key to the studio after use.

We do offer a small curtained private changing area inside the studio. Please draw the curtains hanging on the black curtain rod. This area is out of the security camera’s view for your privacy.

IMPORTANT NOTE: The separate large curtains hanging on the tension wire that can be drawn across the room are for use as a photography backdrop use only and do not provide privacy.

Clothing Racks and Steamers

We have a clothing steamer available for your use at no extra cost. You can fill the steamer using the kitchenette sink. Please empty out the steamer and unplug the steamer from the wall after use.

Turn the steamer on by pressing the button on the front of the steamer. Wait until you see a green light and then lift up the handle. Press the small button on the handle to produce steam and press again to pause steaming.

We have a clothing rack and hangers available for your use. Please do not drag the rack across the floor to avoid scratching and damaging the floors.

Photography and Lighting Equipment

We do not supply or rent out any photography or lighting equipment at the moment. We do rent out backdrops for a small fee. Visit the studio booking page for a list of available extras.

The studio has two(2) large south-facing windows providing lots of natural light however we recommend that you bring lighting equipment that is suitable for your shoot.

The separate large curtains hanging on the tension wire near the kitchenette area can be drawn across the room for use as a photography backdrop if needed.

You can also find some basic reflectors by the clothing rack near the front door.

Moving Furniture and Decor

We have styled the studio to be suitable for most spaces without major reconfiguration. For your safety we encourage you not to move furnishings during your shoot. However should you wish to please remember the following:

* For your safety, please do not attempt any heavy furniture e.g. the dining room table or the marble console near the entrance.

* You can move some of the lighter furniture pieces e.g. accent chairs, rugs etc.

* Please lift items carefully with clean hands to move them. Do not drag items across the floor as that will damage the finishing.

* Place everything back into their original place by the end of your booking. Pro-tip, take photos of the space prior to moving anything so you can remember where you took it.

If the room is still left untidy (i.e. not in the state that you found it in) at the end of the booking, there will be a minimum $200 cleaning fee added to your booking.

You will have access to all of the showrooms ever-changing inventory of home decor pieces styled and curated personally by Tanya. You can also schedule a design consultation and request specific pieces from our online catalog at an additional cost. This service is only available for full-day bookings at this time. Please contact us at hello@mararamiro.com for such requests.

Please treat all studio furniture and equipment with care. Most of our home decor pieces are available for purchase from our website. Remember, if you damage it, you buy it at market value. Please review our full studio policies for more information.

Studio Ceiling Lights

The studio is equipped with fluorescent ceiling lights that may not be ideal for your shoot. There is a light switch located next to the notice board near the main entrance.

No Shoes In The Studio Policy

Upon entering the studio please use the provided mats to store your outdoor shoes. We recommend wearing clean house slippers or socks during your shoot.Wearing outdoor shoes inside the studio will result in an automatic cleaning fee added to your booking charges.See our studio inspection policies below.

Cleaning Supplies and Garbage Disposal

There are garbage/recycling bins and cleaning supplies in the cupboards below the kitchen sink. Please let us know right away if there are any spills or stains on the rugs or furniture.

Please see our studio inspection policies below.

After Your Shoot

Cleaning Up After Your Shoot

Our team will visit the studio shortly after the end of your booking to ensure that the room is left in its original condition. Furniture and props need to be moved back to their original place, and all garbage must be disposed off appropriately.

Please wash all used dishes and either return to their original spots on the shelves or neatly arranged in the sink drying rack. A $25 fee will be applied for any unwashed used dishes.

Please remove all outdoor shoes while in the studio. Any dirt, salt or stains found within the studio from outdoor shoes will result in a cleaning fee being automatically applied to your booking charges.

If the room is still left untidy (i.e. not in the state that you found it in) at the end of the booking, there will be a minimum $200 cleaning fee added to your booking.

Extending Your Appointment Time

Your booking is only for the duration of the rental. If you require additional time to setup / takedown, please factor it into your booking.

If you need extra time and the room is available, you can request additional time in 1 hour increments only by emailing tanya@mararamiro.com. We will do our best to accomodate your request but we don’t guarantee availability.

Exiting And Locking Up The Studio

Prior to exiting the studio please ensure the following:

* Turn off the Sonos sound system by pressing the pause button on the provided iPad.

* Please make sure the water is not running in the kitchen or bathroom.

* Unplug the steamer and store it away where you found it.

For a safe no-contact stress-free experience when you leave, the studio door will automatically lock once you close it. Your door code will also expire shortly after you leave.

Remember to check that you have taken all of your belongings with you.