The following steps outline the returns process. The return process takes approximately 4-6 weeks depending on where the customer is located:
To get started email email@example.com to notify us of return request. We will approve/deny the request within 3-5 business days.
To complete your return, we require a receipt or proof of purchase. We are unable to accept any items for return or exchange without proof of purchase.
Once approved, you can send us the item or drop it off at our Toronto location.
Once we receive the item we will inspect it and then issue a refund to your card (minus applicable restocking fees and round trip shipping).
Refunds can take 5-7 business days to appear on your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
There are certain situations where only partial refunds are granted (if applicable). This applies to any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Exchanges (if applicable). We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at email@example.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.