We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

important notice

We are experiencing increased transit times on our shipments. We can no longer guarantee our standard fulfillment estimate of 1-3 business days. Thank you for your patience and please bear with us as estimates are subject to change.


Shipping and Pickup

Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post).

In response to COVID-19, our delivery partners are offering no-contact delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required.

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item is prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.

In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped by Mararamiro via third party freight carriers depending on destination.

Remember we only offer curb side delivery. It is your responsibility to bring your products inside. We can now arrange inside delivery for a fee. Please inquire if its available in your area. This includes having the driver bring the goods inside the house or lobby of apartment. If you need White Glove service there will be a minimum fee of $350.00. White Glove is only available in some major city centres.

Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

Shipping Costs

At Mararamiro our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping charges and delivery methods may be upgraded at checkout if consolidating items in your order will provide better shipping rates and times. The exact shipping amount for your entire order will be calculated and displayed at checkout.

We offer free shipping on most orders over $500. Your exact shipping charge will be based on the total value of merchandise shipped to each address. All shipping charges include handling, order processing, item selection, packaging and transportation of items. Oversize shipping charges may apply to some items due to large size or bulkiness.

Unclaimed, Stolen & Returned Packages

If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email. It is the customers responsibility to track the package and be aware of its whereabouts. If a package is stolen from clients porch/apartment complex etc. the fault lies on client and we will not reimburse. It is the responsibility of the client to follow tracking numbers which are emailed prior to packages leaving our warehouse. It is the responsibility of the client to file a claim with shipper and we will not re-ship products.

Where Do You Ship?

Mararamiro can ship most products to street addresses in Canada and to the Continental US. If you live outside of our typical shipping area please contact us and we can provide a quote for shipping to you. Mararamiro is located in Toronto, Canada.

Free Curbside Pickup (Toronto only)

We offer free local pick up for some items from our Toronto store. Please note this option is currently only available to local clients. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is not picked up for an extended amount of time.

Shipping to Canadian Addresses

For items shipped within Ontario, Mararamiro charges the sales taxes (HST) applicable to Ontario. Orders shipped outside of Ontario are charged sales tax (GST) according to their provincial rates. We cannot deliver to PO Boxes or APO/FPO addresses.

Remember we only offer curb side delivery. It is your responsibility to bring your products inside. If inside delivery is required we can arrange for White Glove service for a minimum fee of $350.00. White Glove is only available in some major city centres.

Some products are only available for local pickup or delivery in Toronto.

Shipping to the Continental US

For items sent to the US we charge a $20 and up shipping charge for purchases. We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country. Clients may need to obtain a customs broker in order to import goods.

placing orders

Where can I see a Mararamiro piece in person?

You can visit our Toronto store at 2090 Dundas St W to see in stock items in person. Please call the store at 437-880-6869 or email hello@mararamiro.com to inquire if an item is available to view in store.

The piece I want is sold out. When will it be available?

Please use the form provided on the specific product page to submit your email address for notification when the piece becomes available. The availability of each piece varies as all are handmade by different artisans across the world.

I love what I ordered but would like to make a small change.

Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request to return your item (see return policies below) and re-purchase the item that you prefer.

Do you have samples of your rugs?

We have select rug samples available in store. Some samples are also available for purchase. If you wish to inquire about purchasing a rug sample, please email us at hello@mararamiro.com.

Order cancellations

We do our best to keep our customers informed with the latest information regarding products on order. Please note that due to shipping and supply chain volatility, ship times are estimates and are subject to change.

All in-store and online orders that have not yet shipped are subject to a 25% cancellation fee. Once an order has shipped, it cannot be cancelled. Please email hello@mararamiro.com to request an order cancellation.

Furniture orders cannot be cancelled.

returns and refunds

Click the button below to read our returns and refunds policies.

Learn More

trade program

Join our trade program to enjoy VIP customer service and extra benefits as a trusted partner.

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contact us

Have questions about your order that are not answered above, or a general enquiry? Send us a message.