• Who do you ship with?
  We ship via UPS, Purolator, Fedex, or DHL using real-time, carrier-calculated rates at checkout.
• When will my order ship?
  Most in-stock items ship within 2–3 business days (Mon–Fri). Special-order or made-on-demand items ship when ready (timelines are estimates).
• How will I know it’s on the way?
  You’ll receive an Order Acknowledgement after purchase and a Shipment Notification with tracking once your order leaves. (Can’t find it? Please check your spam folder.)
• Can I change my shipping address after ordering?
  We can update addresses before an order ships. Once shipped, addresses can’t be changed.
• Delivery method & signatures
  Standard service is curbside delivery. A signature may be required depending on service and destination. Some carriers may safe-drop lower-value parcels at their discretion.
• PO Boxes
  We cannot ship to PO Boxes or APO/FPO addresses.

• Free shipping (North America): Most orders $500+ (before tax) ship free within Canada & the USA. Exclusions apply; see product pages/cart for any exceptions.
• How are shipping fees calculated?
  At checkout you’ll see live, carrier-calculated rates based on destination, weight/dimensions, and service level. When possible, we consolidate items to surface better rates.
• What’s included?
  Charges reflect handling, packaging, and transportation. Oversize/fragile items may carry additional surcharges.
• Promotions
  Any free-shipping or promotional offers will be clearly noted on-site when available.

• Unclaimed/incorrect address/refused deliveries
  If a shipment returns to us because it was unclaimed, refused, or addressed incorrectly, the return and re-ship feesare the customer’s responsibility.
• Marked “Delivered” but missing
  Once a carrier marks a package Delivered, risk of loss passes to the recipient. Please check with neighbours/building staff and file a claim with the carrier. We’re happy to provide documentation, but we do not reimburse or re-ship stolen packages.
• Tracking
  A tracking number is emailed when your order ships. Please monitor tracking to ensure timely receipt.

• Availability
  Free local pickup is available for eligible items at our Toronto location.
• Timing
  We’ll email when your order is ready. Please pick up within 7 days of notification (storage fees may apply after that).
• ID
  Please bring your order confirmation and a photo ID.

Orders shipped within Canada are charged applicable sales taxes based on the ship-to province/territory (GST/HSTand, where applicable, PST/QST). Rates are calculated at checkout.

For in-store pickup in Toronto, Ontario HST applies.

(For U.S. & international orders, we don’t collect sales tax at checkout; duties/taxes may be due on import.)

• Carriers & rates: Live, carrier-calculated options from UPS, Purolator, Fedex, or DHL at checkout.
• Processing: Most in-stock items ship in 2–3 business days (Mon–Fri).
• Service level: Curbside delivery standard; Inside Delivery/White-Glove by quote in select areas.
• PO Boxes: We don’t ship to PO Boxes or APO/FPO.
• Free shipping: Most orders $500+ (before tax) ship free within North America. Exclusions apply.

• Where we ship: Australia, Finland, France, Germany, Ireland, Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Sweden, Switzerland, United Kingdom (UK).
• Rates & carriers: Live options at checkout from UPS, Purolator, Fedex, or DHL.
• Duties & taxes: Import duties, VAT, and brokerage (if any) are paid by the recipient.
• Returns: Orders shipped outside North America are final sale.

You can visit our Toronto store at 2090 Dundas St W to see in stock items in person. Please call the store at 437-880-6869 or email hello@mararamiro.com to inquire if an item is available to view in store.

Please use the form provided on the specific product page to submit your email address for notification when the piece becomes available. The availability of each piece varies as all are handmade by different artisans across the world.

Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request to return your item (see return policies below) and re-purchase the item that you prefer.

We have select rug samples available in store. Some samples are also available for purchase. If you wish to inquire about purchasing a rug sample, please email us at hello@mararamiro.com.

We do our best to keep our customers informed with the latest information regarding products on order. Please note that due to shipping and supply chain volatility, ship times are estimates and are subject to change.

All in-store and online orders that have not yet shipped are subject to a 25% cancellation fee. Once an order has shipped, it cannot be cancelled. Please email hello@mararamiro.com to request an order cancellation.

Furniture orders cannot be cancelled.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

** **Canada**: Rates from 0-31.99% APR (subject to provincial regulatory limitations). Payment options through Affirm Canada Holdings Ltd. (“Affirm”) are subject to an eligibility check and depend on purchase amount, vary by merchant, and may not be available in all provinces/territories. A down payment (or a payment due today) may be required. See affirm.ca/helpcenter for more information.

Yes, we offer Shop Pay Installments at our retail locations. Come visit us in store to learn more.